Case Study: Alliance Business Solutions

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Alliance Business Solutions is a leading nationwide provider of business insurance, health insurance, employee benefit packages, HR, and payroll services. Their patrons are business owners who wear numerous hats and work long hours to be sure that customers are satisfied and payroll is met week after week. Focus on these areas generally leaves little time to handle the largest and most important part of the business—labor. For example, many small business owners record employee time and attendance and coordinate scheduling on computer spreadsheets, calendars, or even paper time cards.

While these operations can get the job done, they come with several troubles. For example, extra time spent following up with staff members to find out the hours they worked could be spent on more essential tasks. Moreover increased errors from manual operations often cause expensive and unnecessary overtime. And conversations between associates and managers about important topics like vacation time or the need to swap shifts often results in misunderstandings that impact productivity and retention.

Solution

Alliance Business Solutions recently expanded its offerings to include the same workforce management solutions found in Workforce Management Suite. The suite includes TimeWorksPlus for automated timekeeping and attendance tracking, TimeSimplicity for advanced scheduling, and TimeWorks Mobile to enable on-the-go timekeeping for both managers and their associates. The complete set of integrated solutions help businesses increase profits and become even more competitive. Alliance Business Solutions is now more effectively helping their clients replace manual processes and become more efficient with workforce management solutions. By helping their clients solve their problems, Alliance Business Solutions’ clients are more satisfied, and staying longer.

Results

Alliance Business Solutions has grown 30% annually since offering the new workforce management solutions. This growth has come from two main sources. First, Alliance Business Solutions can cross-sell its current small business clients with innovative solutions to automate timekeeping and scheduling. Second, the company’s expanded end-to-end offerings allow it to successfully pursue larger companies that aren’t happy with the service they receive from the big payroll providers.

“Essentially, timekeeping and scheduling are new arrows in our quiver to go after both small businesses and larger clients.” James “JJ” Jagels, Vice President of Alliance Business Solutions

Timekeeping and scheduling are also ‘sticky.’ So, in addition to adding more clients, Alliance Business Solutions retains them longer. With the new solutions, the company reduced its turnover rate significantly, which ensures a steady revenue stream and a strong base from which to grow even further. “The ability to add new clients and keep them longer is a powerful combination that helps fuel our growth and profitability,” said Jagels.

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