Case Study: Landscaping Business

Case Study: Landscaping Business

Today's case study focuses on a landscaping business with 18 full time employees, 6 part time workers, and 15-20 seasonal contractors during peak months. The business provides landscaping and lawn maintenance services to businesses and residential customers in a large suburban area. During the six months previous to implementing Workforce Management Suite, the owner had [...]
Experience Award-winning TimeWorksTouch Technology

Experience Award-winning TimeWorksTouch Technology

TimeWorksTouch technology was recognized at the Technology Excellence Awards in the category of Best Advance in Time and Labor Management. The judging was based on design of the solution, functionality, usability, innovation, and overall measurable benefits. “We congratulate our Technology Award winners, and also thank them for leading the way in designing and utilizing technologies [...]
Keep Cooking with Workforce Management Suite

Keep Cooking with Workforce Management Suite

Are you the owner of a restaurant, cafe, or diner? Then today’s post is for you! As you know, there is so much more to running a restaurant than coming up with delicious food - although that’s key. Once you start attracting more people, you’ll have to work hard to keep your restaurant staffed to [...]
Case Study: Call Center

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the goal of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they adopted Workforce Management Suite, they provided inbound and outbound support for six health insurers, three nationwide [...]