by admin | Jan 5, 2018 | Case Study
Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the goal of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they adopted Workforce Management Suite, they provided inbound and outbound support for six health insurers, three nationwide [...]
by admin | Dec 28, 2017 | Case Study
Today's example company is owned by a woman who starting making soap as a fun hobby. She started selling her handcrafted, all-natural soaps only because friends and acquaintances asked if they could purchase them. She wasn't planning to launch a business. She had no business plan and no investors—just a small shop behind her house [...]
by admin | Dec 20, 2017 | Time Management
Your team members don't call their bank when they need to check their balance, they simply access their account from their cell phone. They also buy movie tickets and book flights without ever speaking to an actual human being. Self-service access lets men and women manage their lives at their convenience, on their own terms. [...]
by admin | Dec 13, 2017 | Case Study
Today's case study describes how the owner of a small grocery chain (four stores) saw the investment in Workforce Management Suite pay off in some unforeseen ways. Grocery employee scheduling is a balancing act. Schedule too few employees and the long lines that result can cause prospective customers to walk away before buying anything. Schedule [...]
by admin | Dec 7, 2017 | Workforce Management Suite
Millions of people travel the world each day. Whether sightseeing in a foreign land or taking a small business trip; a place to stay is vital. That’s why hospitality owners and operators like you deliver convenient, comfortable accommodations for guests. Whether you’re operating a small hotel or a huge resort, you know that it can’t [...]
Recent Comments