by admin | Apr 3, 2018 | Case Study
Telecommuting is a valuable perk our example company offers its tech employees. The software development firm has 18 permanent employees and hires contract staff members on an as-needed basis. The business operates completely from a virtual office and benefits from the lack of expensive overhead and the ability to attract skilled professionals who have no [...]
by admin | Mar 27, 2018 | Case Study
In the last few years, gym memberships have dropped in price due to increasing industry competition. To stay profitable, gyms must serve hundreds of clients with a small staff, and our example gym is no exception. The gym's owners knew that it was easier to elevate their income by providing additional services to established members [...]
by admin | Jan 30, 2018 | Case Study
Today's case study focuses on a landscaping business with 18 full time employees, 6 part time workers, and 15-20 seasonal contractors during peak months. The business provides landscaping and lawn maintenance services to businesses and residential customers in a large suburban area. During the six months previous to implementing Workforce Management Suite, the owner had [...]
by admin | Jan 5, 2018 | Case Study
Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the goal of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they adopted Workforce Management Suite, they provided inbound and outbound support for six health insurers, three nationwide [...]
by admin | Dec 28, 2017 | Case Study
Today's example company is owned by a woman who starting making soap as a fun hobby. She started selling her handcrafted, all-natural soaps only because friends and acquaintances asked if they could purchase them. She wasn't planning to launch a business. She had no business plan and no investors—just a small shop behind her house [...]
by admin | Dec 13, 2017 | Case Study
Today's case study describes how the owner of a small grocery chain (four stores) saw the investment in Workforce Management Suite pay off in some unforeseen ways. Grocery employee scheduling is a balancing act. Schedule too few employees and the long lines that result can cause prospective customers to walk away before buying anything. Schedule [...]
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